Is the lowest price really the best deal? We've found that 80% of service changes happen because of "surprises" — hidden fees, inconsistent quality, or lack of communication.

1. What exactly is included in the base price?

Many companies quote an attractive "per square foot" price, but exclude restrooms, common areas, or the breakroom. Always ask: "What is NOT included?" At MHS, our scope-based quote details every area and task. No fine print.

2. How do you handle carpets and floors?

Over 60% of commercial cleaning complaints are floor-related. Ask: Does the service include daily vacuuming? How often do you do deep extraction? Do you use protectors? A preventive maintenance program can extend carpet life by up to 50%.

💡 MHS Tip: Ask for a walkthrough of their carpet cleaning process. Professional deep cleaning should include pre-spray, agitation, and hot water extraction.

3. Do you have experience with my type of facility?

Offices, medical clinics, retail, and warehouses all have different needs. A dental office needs specific disinfection protocols; an auto shop requires heavy grease removal. Ask for references from similar facilities.

4. How do you train and retain your staff?

High turnover is the silent killer of cleaning quality. Ask: How long have your supervisors been with the company? Do you perform quality audits? Our technicians are direct employees, not subcontractors, and receive ongoing training.

5. What's your emergency response plan?

A spill at 7 PM or a backed-up sink on Saturday can't wait until Monday. Ask: Do you offer 24/7 service? What's your average response time? MHS guarantees response within 2 hours for existing clients.

6. Is the price fixed or variable?

Some contracts include "supply cost adjustments." Ask if the price is guaranteed for 12 months. We provide fixed quotes with no surprises.

7. Can I see the actual scope of work?

A vague "general cleaning" means different things to different people. Ask for a written scope that specifies each task, frequency, and quality standard. This is the foundation of accountability.

Need a second opinion?

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This article was written by the MHS Commercial Cleaning team. We serve Tulsa, Broken Arrow, Bixby, Jenks, Owasso, and Sand Springs.